Find answers to common questions or get in touch with our support team
Need a refresher on the product? Explore our adaptive AI running training plans and Garmin sync features to see everything Quovi offers before you reach out.
Our support team is here to help you get the most out of Quovi. For any questions, issues, or feedback, please reach out to us:
Sign up with Apple, Google, or email to get started with personalized AI coaching.
Complete your profile with fitness goals, preferences, and personal information for better coaching.
Chat with your AI coach to create your first personalized training plan.
On iOS, open Quovi → Profile → Integrations → enable Apple Health. Grant read-only access to workouts to let Quovi import your Apple Watch activities.
Quovi requests read-only permissions and never writes data to the Health app. Adjust permissions anytime in the Health app under Apps → Quovi.
New workouts sync automatically in the background. If something looks missing, open Quovi and pull to refresh on Activities.
If workouts aren’t appearing: (1) Open the Health app → ensure Quovi has Workouts permission; (2) Toggle the permission off/on; (3) In Quovi, go to Profile → Integrations and disconnect/reconnect Apple Health. If issues persist, contact info@quovi.app.
Open Profile → Integrations and tap Connect next to Garmin Connect to link your device and start automatic workout sync.
Activities should sync automatically. If not, pull down to refresh on the Activities tab and, if needed, reconnect from Profile → Integrations.
You can disconnect anytime by tapping the checkmark next to Garmin in Profile → Integrations and confirming.
Quovi automatically marks a scheduled workout complete when a Garmin or Apple Health activity lands on the same day and falls within tolerance windows. Distance is preferred; if not available, we use duration:
Runs: ~75–150% distance (or ±20% duration) • Walking/Hiking: ~70–135% distance (or ±25% duration) • Cycling: ~85–115% distance (or ±15% duration) • Swim: ~80–125% distance (or ±20% duration) • Strength: ±12 min • Yoga/Pilates: ±10 min.
Types must be compatible (e.g., run ↔︎ walk/hike are allowed; cycling only links to cycling). Rest/mixed days don’t auto-link. If something doesn’t auto-link, pull to refresh on the Activities tab first.
From Calendar → tap a workout → Activity Details, set the status to Done. If no clear match is found, you’ll see Link Workout with a picker for nearby activities (ranges: ±3 days, 7 days, 30 days, or All). Pick the correct activity to attach it, or Skip to mark done without linking. Tap the gear icon on the linked activity card to Unlink and optionally relink a different recording.
After you unlink, Quovi suppresses auto-link suggestions for that item until you relink it yourself. Relinking clears that suppression.
If you connect both Garmin and Apple Health, enable Auto remove duplicate activities under Profile → Integrations. We’ll keep the best-quality file and quietly discard the duplicate.
From Calendar → Activity Details, tap the Share icon. The share button enables when an activity is linked to the plan item.
Choose between Map or Details templates. Export uses a 4:5 portrait aspect. Pick a theme (Quovi, Dark, Light) to match your style.
Toggle what appears in the image: route, heart rate, elevation, notes, and pace. You can blur or trim the route to hide sensitive locations (e.g., home). If the route/HR is missing, the source file didn’t include it.
Save to Photos or share directly (Messages, Instagram, etc.). If the button is disabled, first link a workout to the plan item.
If you’ve purchased before, open the iOS app and go to Profile → Account (Settings) and tap Restore Purchases. That triggers an App Store receipt sync—make sure you’re signed into the same Apple ID you originally used. On older iOS builds that still show a restore button on the paywall, that works too.
Access should unlock immediately. If not, pull to refresh or restart the app. Temporary billing issues may place your subscription in a short grace period where access remains enabled.
For App Store billing changes, refunds, or Apple ID issues, use Apple’s support channels. If Quovi still doesn’t unlock after a confirmed active subscription, email info@quovi.app.
Your AI coach creates personalized training plans based on your goals and fitness level.
Plans support 8 activity types: running, cycling, swimming, strength, yoga, pilates, hiking, and walking.
Archive, rename, or delete plans from your profile. You can have multiple active plans.
From the Calendar, tap any scheduled workout and choose Reschedule. A month view opens with colored dots that mirror the rest of your plan.
Swipe to change months, tap the new date, and press Apply. Moving to a past day asks for confirmation so you don’t accidentally back-date workouts.
When you close the sheet the calendar refreshes immediately, keeping the plan in sync across devices and notifying the coach engine of the new schedule.
From the iOS app sign-in, tap Forgot Password. Open the email link on your iPhone with the Quovi app installed—the app will securely update your session and guide you to set a new password.
Links can expire—request a new one. Ensure you open the message on the same device where Quovi is installed. Check spam/junk folders if you don’t see the email.
Open the confirmation link on your iPhone to verify your email—Quovi will return you to the Home tab and refresh your profile once verification succeeds. If you still see the sign-in screen, pull to refresh or sign in again.
Get personalized advice, ask questions, and receive real-time coaching guidance.
View detailed activity history, progress charts, and performance analytics.
Set and update your fitness goals anytime from your profile settings.
Try closing and reopening the app, or restart your device if issues persist.
Ensure you're using the correct authentication method (Apple, Google, or email).
Check your internet connection and try pulling down to refresh on the main screens.
Manage your data privacy and chat history from your profile settings.
Open Profile → Account (Settings) and tap Delete Account to permanently remove your data.
Chat history is stored encrypted on your device, and you can clear it or purge coach memory from Profile → Privacy. Deleting your account signs you out, wipes local data, and asks our servers to remove your account and Garmin tokens.
Go to Profile → Account (Settings) → Edit Training Preferences to update experience level, days per week, preferred training days, long run day, and supported activity types. Tap Save to sync the new profile with your coach.
Log recent race performances and optional goal times in the same editor. Quovi uses these numbers to fine-tune pacing guidance and plan progressions.
Update your high-level goal from the Your Goal card, and adjust units, weight, or birthday (used for HR zones) under Profile → Personal Information.
Tap any workout in the Activities tab—or the linked activity inside a plan item—to view pace, heart rate, elevation, route maps, best efforts, and splits.
If GPS or HR charts are blank, the source file didn’t include that data. Re-sync the activity or ensure your device recorded the metrics. Set your birthday in Profile → Personal Information so Quovi can calculate heart-rate zones.
From the linked activity card you can unlink, jump into the full activity detail, or swap the source if a better recording exists.
Open Profile → Privacy → Personal Coach Memory to see what your AI coach has saved. Delete individual memories or purge everything—changes sync to the backend immediately.
Use Profile → Privacy → Clear Chat History to remove encrypted transcripts from your devices and Quovi’s servers. This is handy if you want a fresh conversation slate.
Conversation data is stored encrypted on-device. Clearing history or deleting your account removes the keys and data Quovi keeps.
Visit Profile and tap Request a Feature to send ideas straight to the team. We’ll confirm submission in-app.
Pair the request form with info@quovi.app for anything urgent—we love hearing what’s working and what isn’t.
Can't find what you're looking for? Our support team is ready to help you succeed with Quovi.
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